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Challenging Client Situations

Peer Discussion

Overview

As a consultant or coach, have you ever had a client situation where:

• Your phone calls weren’t returned?
• People were rigid and uncooperative?
• They were overly critical or judgmental?
• Things just seemed to be going in the wrong direction?
• There was no follow through with agreed upon commitments?
• Their values system was different from yours?
• It seemed as if they would rather be anyplace other than with you?

If you have ever had any of these experiences, or others that we haven't identified, the April 12 ODN meeting is for you!

This meeting will be an opportunity to engage peer OD practitioners in conversations about and creating possible solutions for dealing with your specific challenging client situations.

The goals for the April 12 session are to:

• Recognize that, at some time, we all encounter challenging client situations.
• Realize that the experiences of other OD Practitioners can be of value to you.
• Learn that it is OK to not have all the answers.
• Gain some new, practical and effective methods of dealing with difficult client situations.

To make this session relevant, valuable, and meaningful, we're looking for a maximum of five volunteers who will share real-life, meaty, and diverse client situations as the centerpiece to an exciting, and engaging small group discussion process. The process will create an abundance of effective, creative, practical, valuable, and actionable ideas to help you deal with the difficult client situation you shared with the small teams.

If you would like to submit a difficult client situation, please send a brief Email to lyndabader@aol.com no later than March 29, 2006 with the following information about the client situation:

• The type of account or organization. (No name please)
• What is the project you are working on with this client?
• What was the initial desired outcome for this client engagement?
• Title or position of the key player(s). (No names please)
• What is or is not happening that is making this a difficult client situation for you?

In addition, we are asking for your absolute commitment to attend the April 12 session to present and "own" your client situation during the small group discussion process.

By April 5th, you will receive via Email a one-page tool to help you prepare to present your situation during the small group process. This preparation will require no more than 20 minutes of your time prior to April 12.

It will be a fun and a learning experience for everyone so please submit your client situation to: lyndabader@aol.com no later than March 29, 2006.

Got questions? Feel free to call Rob Koch at (503) 297-0712 for more information.

Speaker

See above.

Details

The Fairfield Inn & Suites
6100 SW Meadows Rd
Lake Oswego, OR 97035

Program is from 6:45 - 8:15 pm.

There is no restaurant on site. Food is allowed in the meeting room. There is also a good selection of restaurants and take out shops in the area.

Networking is encouraged, so come early -- say 6 PM -- for some delightful conversation with colleagues!

Prior to the meeting, everyone is invited to meet at Stanfords (just off Kruse Way, Lake Oswego) from 5:15 - 6:30 pm to join others for conversation and a no-host dinner.

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